Help Center

You are more than welcome to make changes to your order after placing it... but be quick! Our shipping fairies ship Monday-Friday from 9 am - 5 pm EST. Should you need to make any edits, please promptly email or call customer service at customerservice@littleenglish.com or +1-859-258-2120 ext 105 . 

Little English is proud to be processing and shipping orders Monday-Friday 9 am - 5 pm EST. Our shipping fairies are so good that they often will ship your order on the same day you placed it! With that said, we have found that with our standard flat rate shipping option, most orders arrive within 3-5 business days (with the exception of Holidays and end of season sales)

Little English is not responsible for packages that are lost in transit with USPS or FedEx. Refunds/replacements are not guaranteed if the order was delivered to the correct address. If your package is lost, please take the following steps:

-Contact the local USPS or FedEx office. They will be able to locate the carrier that was responsible for delivering your package.

-File a claim with USPS or FedEx. 

- If you purchased Route Protect at checkout please see Route FAQ's 

We are more than happy to help you through this process! Please reach out to us at customerservice@littleenglish.com.

What is Route?

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience.

Route Protect

Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise.

Purchased Route Protect and need to file a shipping issue? File here

The Route App (Free)

The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers–dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here

Packages Marked As Delivered (Stolen)

• Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered 
• Orders over $100 USD require a police report

Packages Stuck In Transit (Lost)

• Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date
• Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date

Damaged Packages

• File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.

What if my order never arrives or is stolen?

To protect your order against loss or theft, add Route package protection at checkout. 

When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days. 

What if my order is damaged?

To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout. 

When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days. 

If your order has defects or you suspect it was damaged during manufacturing, please email us at customerservice@littleenglish.com and we will be happy to work with you to remedy the situation.

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. 

Haven’t downloaded the app yet? Download here

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free! 

Little English does offer international shipping for the flat rate of $50. Orders shipping to Japan or UAE are $60. Our international shipping rate is calculated based on the average cost of International packages we send, and can be changed at any time. 

Custom fees and duty with all international orders are charged directly to the customer from the shipping carrier. Little English assumes no responsibility for any custom fees or duties. 

Yes, all orders shipping outside the USA are charged a $50 flat shipping fee. With the following exceptions:

Canada: $30 flat rate

UAE: $60 flat rate

Japan: $60 flat rate

It is Little English policy that all customs and duties for shipments outside the USA are billed to the recipient by the shipping carrier.

Little English does not allow international exchanges at this time. 

Returns can be made within 30 days and a new order can be placed to receive the items of your choice. Alternatively, once your return items are received back at our facility, we can issue a store credit for the item(s) to repurchase the correct color/size. Items can only be returned if you have contacted us within 30 days. If not, your item may be rejected and returned to sender. 

Little English runs true to size! If anything is running larger or smaller than usual, it will be noted in the product description. 

Example: if your child is wearing a 9M size in most brands right now, they would wear LE's 9M size as well. 

Size charts are available for certain products. These can be found on the item product page located right above the sizing options. See link below for example. 

The measurements will show shoulder to hem (STH) for tops, sweaters, dresses and skirts. Or shoulder to stride (STS) for bubbles, rompers,  john johns and shortalls. 

Size Chart Location

In the past, our signature Crochet Playsuits have run on the more generous side. In Fall 2017, LE remade the patterns for these best-sellers and they are now running true to size. 

All Newborn (NB) sizes of any Crochet Playsuit is a gown with snaps along the bottom. 

We offer both returns and exchanges on full priced items within 30 days of ship date. Items must be in good condition with original hang tags and packaging. Click Here To Start Your Return or Exchange Process!

Items on sale up to 25% off are eligible for exchange or return for store credit. Items on sale greater than 30% off are final sale and are not eligible for return or exchange. If you have any questions about sizing before purchasing a final sale item, please reach out to us at customerservice@littleenglish.com for assistance!

Items purchased from the LE Factory, Black Friday event, or during the End of Season Sale are non-returnable and non-refundable.

*Items on sale greater than 30% off are final sale and are not eligible for return or exchange. If you have any questions about sizing before purchasing a final sale item, please reach out to us at customerservice@littleenglish.com for assistance!

John Johns/Bubbles/Rompers

Smocked - $35.00

Applique - $30.00

Basic - $25.00

Knit - $25.00

$35.00

Knit Shirts - $15.00

Eaton Collar Shirt - $15.00

Button Down Shirt - $18.00

Basic Shorts - $14.00

Twill Boat Shorts - $18.00

Embroidered Shorts - $18.00

Basic - $20.00

Liberty - $25.00

Pricing and availability are subject to change.

Dresses

Smocked/Applique/Embroidered Dresses - $35.00

Basic/Floral Dresses - $30.00

Knit Dresses - $25.00

Smocked/Applique/Embroidered - $35.00

Basic/Floral - $25.00

Tea Blouses - $20.00

Knit Shirts - $15.00

$14.00

___________________________________________________________________________________________

Pajama Sets - $30.00

Any Kind - $25.00

Rain Boots - $25.00

Smocked Slippers - $10.00

Basic Slippers - $5.00

Pricing and availability are subject to change.

Towels - $25.00

Sun Hats - $20.00

Crochet Playsuits - $25.00

Crochet Sweaters - $35.00

Pinpoint Bloomers - $10.00

Embroidered Bloomers - $14.00

Bibs - $12.00

Popovers - $5.00

Pricing and availability are subject to change.

Little English may collect personal information in connection with your use or purchase of Little English products and services, including at the outlet or through your use of www.littleenglish.com. 

The personal information that Little English may collect may include your name, username, password, email address, age, address, telephone number, shipping address and billing address. 

The processing of personal data, such as the name, address, email address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to us. By means of this data protection policy, we would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process.

Little English may also collect information that may not be personal information, which may include, but is not limited to, the frequency of user visits to the Sites and Services, the routes by which users access the Sites and Services and use of any hyperlinks available on the Sites and Services. Little English or its service providers and agents may process and use this aggregate data for various purposes including, but not limited to, analysis of this data for trends and statistics, development of the Sites and Services and the Sites' and Services' features and offerings, assessing patterns of use, or planning and evaluating marketing initiatives. This information is gathered by certain tools and methods such as the collection of your IP address or the use of cookies and is maintained, used and disclosed in aggregate form unless otherwise noted. 

Like many websites, Little English utilizes "cookies" to maintain a record of your visit to the Sites and your use of the Services. A cookie is a small text file that is transferred by a web server and stored on the hard drive of your computer or mobile device. It can only be read by the server that sent it to you. This information does not identify you personally and you remain anonymous unless you have otherwise provided Little English with personal information.

Cookie help Little English improve the Sites and Services, and to deliver more personalized service by enabling Little English to estimate audience size and usage patterns; to store information about your preferences; to speed up your searches and to recognize you when you return to the Sites or use the Services.

Little English uses automated devices and applications provided by third parties, such as Google Analytics, MailChimp, & Kit retargeting to evaluate usage of our Sites & Services. 

Little English collects transactional information and browse behavior on our website. Little English may use such information to offer you recommendations for products and services that are relevant to your interests. Little English uses the services of trusted third parties to offer you meaningful recommendations during the online experience. Little English shares IP address, unique ID number, and shop and browse behavior with the third party service provider on an aggregate basis but does not share personal information for these purposes.

Little English also works with trusted third parties that use tracking technologies to serve advertisements on our behalf across the internet. These companies may use cookies and tracking pixels to collect non-personally identifiable information such as items viewed, items added to your shopping cart and items purchased during your visit to our website in order to help show advertisements on other websites likely to be of interest to you. 

We reserve the right, in our sole discretion, to modify, update, add to, discontinue, remove or otherwise change any portion of this privacy policy, in whole or in part, at any time. When we amend this privacy policy, we will revise the "last updated" date located at the top of this privacy policy. For changes to this privacy that we consider to be material, we will place a notice on www.littleenglish.com by revising the link on the homepage to read as "updated privacy policy" for a reasonable amount of time. If you provide information to us or access or use the site in any way after this privacy policy has been changed, you will be deemed to have unconditionally consented and agreed to such changes. The most current version of this privacy policy will be available on the site and will supersede all previous versions of this privacy policy. 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at customerservice@littleenglish.com or by mail at 

Little English

[Re: Privacy Compliance Officer]

You are always welcome and encouraged to follow us on social media to keep up-to-date with current LE products and announcements! Below are the links to our social media pages:

Instagram: https://www.instagram.com/littleenglishclothing/

Facebook: https://www.facebook.com/LittleEnglishClothing/

Pinterest: https://www.pinterest.com/littleenglish/

Yes! We would love to have the opportunity to participate in local fundraisers to help support the community. For inquiries contact customerservice@littleenglish.com.

Inquiries received will be granted & evaluated on a case-by-case basis.

Our customer service team is always happy to help answer any questions!

You can reach them by phone at 859-258-2120 ext 105 or by email at customerservice@littleenglish.com .